Where can I purchase MYLÉ locally?
To find the nearest authorized retailer near you, visit our Store Locator
Is Age Verification required to make a purchase through MYLÉ?
Our commitment to preventing illegal sales to minors involves a 19+ Age Verification upon checkout for all purchases.
Upon your first attempt, SSN is not required for age verification, but, providing your SSN will increase the chance of allocating your data when processing age verification. Your SSN and personal data will NOT be stored on our site.
There is no alternative option to make a purchase if you cannot pass the age verification.
How long does the MYLÉ battery last after a full charge?
MYLÉ Battery holds 240mAh.
One full charge will last approximately a full day (dependant on usage).
How do I properly store away my MYLÉ Device?
When storing your MYLÉ device, your device should have a full charge and pods should be detached.
Your MYLÉ Device should always be out of the reach of children and pets.
Note: If you store your device away, it is recommended to charge your MYLÉ device every few weeks.
Where is the Serial Number located on my MYLÉ Device?
The MYLÉ Device Serial Number is five characters long, consists of engraved letters and numbers and is located on the back near the charging dock of your device.
How many puffs does each MYLÉ Pod contain?
MYLÉ Pods holds approximate 240 puffs per pod.
How do I properly charge my MYLÉ Device?
All MYLÉ Devices come with a Micro USB charging cable. It is recommended to charge your device with the original Micro USB cable.
While the battery is charging, a green LED light will turn on and will blink indicating the battery is charging.
When the battery is fully charged, 3 green solid LED lights will display.
How long will it take for my order to be delivered?
Orders are filled within 1-2 business days.
Upon order placement, you will receive an email confirmation. Once your order has shipped, you will receive another email confirmation with tracking information.
We do our best to offer you the fastest shipping methods at the best rate.
Our standard shipping method is UPS, we ship Monday – Friday.
Note: Delivery dates shown upon checkout are only estimates provided by the carrier and may be affected by weather, national holidays, and some geographic locations.
What do I do if my package is damaged?
Please be sure to check the condition of your package before it is accepted.
If the package appears damaged upon delivery, please do not accept it, hand it back to the carrier so it is returned to us. If you discover that your package is damaged after it is delivered, please contact the MYLÉ Support Team.
Note: Any damaged or missing orders must be reported to MYLÉ within 72 hours of the delivery date. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our Return & Refund policy.
What if my package has missing items from the order?
Should you find items missing from your package, we encourage you to first check the order receipt that is emailed to you or you can easily view it within my account.
Orders may be shipped in separate packages in which you will receive a tracking number for all packages.
If there is a missing item, please contact our support as soon as possible.
Note: Damaged or missing merchandise must be reported to us within 72 hours of the date of delivery.
Does MYLÉ offer Warranty?
MYLÉ Devices carry a 1-year warranty, Pods do not.
What do I do if my MYLÉ Pod is leaking?
If your MYLÉ Pod is leaking, gently wipe off the liquid with a clean cloth or tissue, then detach the pod and gently wipe the pod itself. If liquid appears inside your device (where the pod is to be placed) use a cotton swab to wipe it.
Note: For more information please contact our support.
What should I do if my Device is defected?
MYLÉ Devices carry a 1-year warranty.
- If you purchased your Device through a Vape Store, please call or visit the vape shop where you purchased the device to request a warranty exchange. If you are unable to exchange the device through your shop, please click here.
- If you purchased your Device through a Convenience or Gas Store, click here.
For more information please visit MYLÉ Canada Warranty page.
Can I return my product for a refund?
All product purchased through MYLÉ Canada website can be return for a refund, as long as the product is in its original package and unopened within 7 days of the purchase.
Can I cancel my order?
If you wish to cancel an order made through MYLÉ Canada website, please contact support as soon as possible and be sure to provide your order number.
Note: we aim to fill your order as soon as it’s placed and so, we cannot guarantee we will catch your order on time to cancel it.
Can I carry my MYLÉ on the airplane?
MYLÉ products are safe to travel with. The proper travel care for your product is to detach the pod from your device, place the cap on your pod and store them away.
Most airlines restrict the use of vape devices, we strongly recommend you check with the airlines and reference the comprehensive list of items prohibited by the Transportation Security Authority.
Note: due to cabin pressure, your pod may slightly leak.